Updated: January 20th, 2016
How much does shipping cost?
Zero. We got the shipping covered for all American and Canadian customers.
For customers outside of North America, we offer a $20 flat fee.
Which carriers are used to ship orders?
We use the most economical carrier for each order based on its size, weight and shipping address and therefore, the carrier is selected on a case by case basis.
NOTE: We currently ship all online orders from our warehouse in Canada. If your order is being shipped to an address outside of Canada, there may be associated taxes and/or duties due upon delivery. Customer is responsible to pay all applicable duties and taxes that may be required upon delivery.
Processing and Shipping Delays
Orders are typically processed within 3 business days, not including weekends and statutory holidays, which may affect the processing time of your order. If you have any questions about the delivery date of your order, please contact us via e-mail at email@example.com.
I live in North America but am shopping for someone who lives overseas. What is the best way for me to shop?
We currently ship worldwide for a flat rate of $20. Please note that "free shipping is available for international orders over $150". We are actively working on lowering our international shipping prices so please check back with us!
Can I ship to P.O. boxes and rural areas in Canada and the US?
Yes. All orders shipped to P.O. boxes or rural postal/zip codes will still be delivered by Canada Post or the US Postal Service.
Exchanges & Returns Policy
Updated: January 1st, 2016
At the end of it, we want you to be stoked on your Chasing Sunrise apparel and products. If you have any issues with it, reach out and we’ll sort it out.
We've listed some common questions below. If you still have questions, reach out to us at firstname.lastname@example.org.
How do I make a return?
Prior to sending a return or exchange back to us, please e-mail email@example.com with the following information:
- Name on order:
- Email on order:
- Order #:
- Date order was placed (must be within 14 days of delivery date):
- Reason for return:
Unless there is a defect in the product, you will be responsible for return shipping costs. However, if you opted for an exchange, we will cover the costs to ship you the replacement.
If you purchased a product online and wish to return it, please follow the requirements below:
- All returns must be made within 14 days of the delivery date.
- Merchandise must be unwashed and unworn.
- A ‘Return Request’ e-mail must be sent to firstname.lastname@example.org.
- DO NOT send item back before receiving a reply from email@example.com.
- All returns are subject to inspection.
- Shipping costs are non-refundable.
If you purchased one of our products from a store that carries them, you will have to follow that store's return policy. We cannot not accept returns online if you originally purchased it from a retailer.
Can I make an exchange?
Yeah, you can. We can exchange your purchase for anything of equal or lesser value (if lesser, the difference will be refunded to you). Note that the original and return shipping charges are non-refundable, however, we will cover the costs to send you the replacement item. If there is currently nothing available that you want as an exchange, we can issue you a gift code for the full purchase amount of the returned item that can be used towards anything on our site and does not expire.
When will my purchase be refunded?
We'll issue a refund upon receiving a return track number or upon receipt of the return. Once we've issued the refund, you will be notified via email that it has been processed. Please note that some banks may require additional days to process and post the transaction to your account.
Are there any items that cannot be returned/refunded?
Nope, all of our products can be returned/exchanged.